Essnce Women's Casual Half-Zip Sweater Dress – Solid Color | Autumn/Winter Knit Dress | Close-Fitting

We offer fast and reliable shipping for all our clothing items across the UK. Orders are processed within 1–2 business days and shipped via standard delivery, which typically takes 4–7 business days. Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over £150. For any questions regarding your order, please contact our customer service team for assistance.

Refund & Returns Policy (UK)

We want you to love your purchase! If for any reason you’re not completely satisfied, you may return your item in accordance with our refund policy below.

Returns:

Items purchased online can be returned by post. Please contact our customer service team to receive the return address and instructions before sending your parcel back.

Conditions for Returns:

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  Returns must be made within 30 days of delivery.
  
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  Items must be in their original condition, unworn, unwashed, and with all labels and tags attached.
  
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  Proof of purchase (original receipt or order confirmation) is required.
  

Refunds:

Once we receive and inspect your returned item, and the return conditions have been met, your refund will be processed using the original method of payment.

Delivery Costs:

Please note that delivery and return shipping costs are not refundable unless the goods are faulty, damaged, or not as described, in accordance with your statutory rights under UK law.

Note:

As a dropshipping-based store, some items may be shipped directly from our trusted suppliers. Please allow extra time for your return to be received and processed.

If you have any questions about your return or refund, please reach out to our customer support team — we’re here to help.